Thank you for shopping with Suncoast Business & Office Solutions. We want to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, please review our returns policy below:
1. Returns:
- You may return any unused and unopened items within 30 days of purchase for a full refund.
- Items must be returned in their original packaging and in sellable condition.
- To initiate a return, please contact our customer service team at (813) 444-2614 or info@suncoastbusinesssolutions.com.
- Customers are responsible for return shipping costs unless the item received was damaged or defective.
- Once we receive the returned item, we will process your refund within 7-10 business days.
2. Exchanges:
- If you received a damaged or defective item, please contact our customer service team within 7 days of receiving the item to arrange for a replacement.
- Exchanges for damaged or defective items will be processed at no additional cost to the customer.
3. Refunds:
- Refunds will be issued to the original form of payment used for the purchase.
- If the original form of payment is no longer available, store credit will be issued.
4. Florida Law Compliance:
- Our returns policy complies with Florida law, which allows customers to return items within 30 days of purchase for a full refund.
- We reserve the right to refuse returns that do not meet the criteria outlined in our returns policy or Florida law.
If you have any questions or concerns about our returns policy, please do not hesitate to contact our customer service team. Thank you for choosing our office supply company. may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping:
We can ship to virtually any address in the USA. Note that there are restrictions on some products, and some products cannot be shipped to all destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.